Frequently Asked Questions

Big Dogs. Big Personalities. Got Questions? We've Got Answers.

Welcome to Big Dog Issues! Whether you're shopping for yourself, treating a fellow dog lover, or looking for something with a little attitude, we've got you covered.

Here are answers to some of the most common questions about our products, orders, shipping, and more.

Orders & Products

How are your products made?

Our products are made to order through our print-on-demand production partners. Each item is produced after you place your order.

This allows us to offer unique designs without keeping large amounts of pre-made inventory.

Do you offer personalized products?

We're planning to introduce personalized products in the future!

These may include custom names, text, photos, and other personal touches to make your favorite designs even more special.

When personalization is available, you'll find the options and instructions directly on the product page.

How does personalization work?

For products that offer personalization, simply follow the instructions on the product page and provide the requested information.

Please double-check names, spelling, photos, and other details before placing your order.

Can I personalize a product with my dog's photo?

Photo personalization may be available on selected products in the future.

For the best results, we recommend using a clear, high-quality photo with good lighting. Make sure your dog's face and important features, including those adorable ears, are fully visible.

Any specific photo requirements will be explained on the product page.

Will I receive a preview of my personalized design?

Previews will only be provided when specifically stated in the product description.

Please review all personalization details carefully before placing your order.

Will my product look exactly like the pictures?

We do our best to represent our products accurately.

However, slight differences in colors, positioning, and appearance may occur due to screen settings, printing processes, and product materials.

Shipping & Delivery

Where do you ship?

We currently ship within the United States.

Do you offer free shipping?

Yes! We offer FREE standard shipping within the United States.

No extra shipping charges at checkout.

How long does shipping take?

Because our products are made to order, they require production time before shipping.

Production and delivery times vary depending on the product, destination, and seasonal demand.

Please check our Shipping Policy for additional information.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking information when available.

You can use this information to follow your package's journey.

Why did my items arrive separately?

Some products may be produced at different facilities and shipped in separate packages.

If one item arrives before another, don't worry! The rest of your order may still be on its way.

My tracking says delivered, but I haven't received my package. What should I do?

First, check your mailbox, porch, delivery area, and any other safe places where the carrier may have left your package.

You may also want to check with household members, neighbors, or your local delivery carrier.

If your package is still missing, please contact us with your order number so we can help investigate.

Returns, Refunds & Order Issues

What is your return policy?

Our products are made to order, so we generally cannot accept returns or exchanges due to a change of mind, incorrect selections, or buyer's remorse.

However, if your item arrives damaged, defective, or incorrect, please contact us.

For complete details, please review our Return & Refund Policy.

What if my item arrives damaged or defective?

We're sorry if something isn't right with your order!

Please email us with:

• Your order number

• A description of the issue

• Clear photos showing the damage or defect

We'll review the issue and work toward an appropriate solution, such as a replacement or refund when applicable.

What if I receive the wrong product?

Please contact us with your order number and a photo of the item you received.

We'll investigate and help make things right.

Can I return a personalized product?

Personalized products are made specifically for you and generally cannot be returned or exchanged because of a change of mind or incorrect information provided during ordering.

If your personalized item arrives damaged, defective, or differs from the customization details you submitted, please contact us so we can review the issue.

Can I change or cancel my order?

Because our products are made to order, production may begin shortly after your purchase.

If you need to request a change or cancellation, please contact us as soon as possible.

We'll do our best to help, but changes and cancellations cannot be guaranteed once production has started.

Car Magnets & Product Care

Will your car magnets stick to any vehicle?

Our bumper magnets are designed to attach to clean, flat, magnetic metal surfaces.

They will not properly attach to plastic, fiberglass, aluminum, or other non-magnetic materials.

We recommend checking your vehicle's surface with a regular magnet before ordering.

Are your car magnets removable?

Yes! Unlike permanent bumper stickers, our car magnets can be removed and repositioned on suitable magnetic surfaces.

Always keep both the magnet and the vehicle surface clean and dry, and follow the product care instructions.

Can I use your signs outdoors?

Outdoor suitability depends on the specific product and its materials.

Please check each product description for information about recommended use and care.

Payments & Checkout

What payment methods do you accept?

We offer secure checkout through Shopify.

Available payment methods will be displayed during checkout, so you can choose the option that works best for you.

Is my payment information secure?

Yes. Our store is powered by Shopify and uses secure checkout technology to help protect your payment information.

I didn't receive my order confirmation email. What should I do?

Please check your spam, junk, or promotions folder first.

If you still can't find your confirmation email, contact us with your name and the email address used during checkout.

We'll be happy to help.

How do I place an order?

It's easy!

1. Choose your favorite product.

2. Select any available options or personalization details.

3. Add the item to your cart.

4. Proceed to checkout and enter your shipping and payment information.

5. Complete your purchase.

That's it! We'll take care of the rest.

Contact & Customer Support

How can I contact Big Dog Issues?

Got a question about your order, a product, or anything else?

We're all ears!

Email: mirkkumarketing@gmail.com

For order-related questions, please include your order number so we can assist you as quickly as possible.

We aim to respond within 1–2 business days.

Big Dog Issues

Big Dogs. Big Personalities. Even Bigger Hearts.

Because behind every tough-looking dog is a beloved family member who just wants love, treats, and probably your entire couch.