Refund Policy

Last updated: October 19, 2026

Returns and exchanges

All products are made to order. We do not accept returns or exchanges for change of mind, personal preference, or an incorrect size, design, or breed selected by the customer, except where required by applicable law.

Please check the product description and your selected options carefully before purchasing.

Cancellations and order changes

Please contact mirkkumarketing@gmail.com as soon as possible if you wish to cancel or change your order. We cannot guarantee cancellation or changes once production has started.

If we confirm your cancellation before production begins, we will issue a full refund to your original payment method.

This does not affect any cancellation rights you may have under applicable law.

Damaged, defective, or incorrect products

If your order arrives damaged, defective, misprinted, or contains an incorrect item, please contact mirkkumarketing@gmail.com as soon as you discover the issue.

Please include:

• Your order number or other proof of purchase

• A description of the issue

• Clear photographs showing the problem, where possible

We may request additional information reasonably needed to assess the issue.

Please aim to report delivery damage or visible printing errors within 30 days of delivery so we can investigate promptly. This request does not limit any applicable statutory warranty or consumer rights.

For a confirmed defect or an error on our part, we will provide a replacement or refund, as appropriate and as required by applicable law, at no additional cost to you. These protections apply to sale items as well as full-price items.

Returning an item

Please contact us before sending any item back so we can provide the correct return instructions. Do not send products to the address on the shipping label unless we instruct you to do so.

If we require a return for a confirmed defect or an error on our part, we will cover the necessary return shipping costs. No restocking fee applies to these returns.

Refunds

We will confirm your refund by email and issue it to your original payment method. For a full refund of a defective or incorrect item, we will also refund any original standard shipping charge attributable to that item.

Your bank or payment provider may take additional time to display the refund. If it has not appeared within 10 business days of our confirmation, please contact us at mirkkumarketing@gmail.com.

Missing orders

If your order has not arrived within the estimated delivery period, please contact mirkkumarketing@gmail.com with your order number so we can investigate and provide an appropriate resolution.

Consumer rights

Nothing in this policy excludes or limits any non-waivable rights or remedies available under applicable law, including rights relating to defective, incorrectly described, or undelivered goods.

Contact

For questions about this policy or assistance with an order, please email mirkkumarketing@gmail.com.