Terms of service

Terms of Service

Last updated: October 19, 2026

1. About us

Big Dog Issues is operated by Happymind, a business established in Finland, Business ID 1085813-1.

Throughout these Terms, “we”, “us”, and “our” refer to Happymind trading as Big Dog Issues.

Our store is powered by Shopify. Purchases made through this store are transactions between you and Happymind.

2. Using our store

By using our store or placing an order, you agree to these Terms and the policies referenced here, subject to applicable law.

To place an order, you must be legally able to enter into a binding contract. You agree to provide accurate and current contact, payment, and delivery information.

If you create an account, you are responsible for protecting your login details and notifying us of suspected unauthorised use.

You must not use our store for unlawful purposes, commit fraud, infringe others’ rights, introduce malicious software, or interfere with the store’s security or operation.

3. Products and descriptions

Our products are made to order using production partners, including Teelaunch.

Please review the product description, dimensions, available options, and care or use instructions before ordering. You are responsible for selecting the intended size, design, breed, and other available options.

Product images may include mockups. Screen settings and production processes can cause minor colour or placement variations. These variations do not excuse a material difference from the product description or a manufacturing defect.

We may update product listings or discontinue products. Changes do not alter the description or agreed terms of an order already accepted.

4. Orders and acceptance

Submitting an order is an offer to purchase the selected products. An automated order acknowledgement confirms receipt of your order and does not, by itself, confirm acceptance.

We accept your order when we send confirmation that it has entered production or has been dispatched, whichever occurs first.

We may decline or cancel an order for legitimate reasons, including suspected fraud, unavailable products, delivery restrictions, or an obvious material pricing error, subject to applicable law.

If we cannot fulfil an order, we will notify you and promptly refund any payment collected for the cancelled items and associated delivery charges.

We will not substitute a materially different product or increase the agreed price without your consent.

5. Prices and payment

Prices are shown in the currency displayed in our store or at checkout.

Any applicable taxes and delivery charges will be disclosed before you complete your purchase. Where free shipping is offered, its conditions will be stated in the relevant offer or Shipping Policy.

You authorise us and our payment providers to charge your selected payment method for the total displayed at checkout.

You must be authorised to use that payment method. Your bank or payment provider may apply its own currency conversion or other fees.

Price changes apply to future purchases and do not change the price of an accepted order.

6. Cancellations and order changes

Please contact mirkkumarketing@gmail.com as soon as possible if you wish to cancel or change an order.

Because products are made to order, we cannot guarantee cancellation or changes once production has started.

If we confirm your cancellation before production begins, we will issue a full refund to your original payment method.

These conditions do not limit cancellation or refund rights available under applicable law, including rights relating to shipment delays.

7. Production, shipping, and delivery

Available delivery destinations, charges, and estimated production and shipping times are described in our store, product listings, Shipping Policy, or checkout.

Production time and carrier transit time are separate. Delivery estimates are not guaranteed delivery dates unless expressly stated.

We will comply with applicable shipment timing requirements. If we cannot ship within the promised or legally required period, we will notify you and provide any delay-consent, cancellation, or refund options required by law.

If an order is lost, arrives damaged, or is not delivered as expected, contact us so we can investigate and provide an appropriate resolution.

We do not treat the transfer of a parcel to a carrier as automatically ending our obligations to you. Responsibility for delivery and risk of loss are subject to applicable law.

Please check your delivery address before submitting your order. If an incorrect or incomplete address causes a failed delivery, contact us. Any proposed redelivery charges will be explained before you agree to them, subject to applicable law.

8. Returns, replacements, and refunds

Our Refund Policy